Our collectors
Professional, empathetic and highly skilled
Our nationwide collectors network plays a vital role in delivering reliable, science‑backed results while ensuring every donor is treated with care, dignity and respect.
Why a trusted collectors network matters
Collecting hair, nail and blood samples correctly is essential. Every step of the process must ensure the sample comes from the right individual, remains uncompromised, and is suitable for robust laboratory analysis. Even small errors at the point of collection can impact the integrity of the sample and the confidence placed in the final result.
That is why our collectors follow strict collection protocols and documentation procedures, preserving the full chain of custody from the moment the sample is taken through to its arrival at the laboratory.
A people-first approach
Providing a sample can be an unfamiliar and sometimes stressful experience. Many donors feel anxious, uncomfortable or unsure about what to expect, particularly when collections are linked to legal or personal matters.
Our collectors are trained not only in technical best practice, but also in communication, discretion and empathy. They take time to explain the process clearly, answer questions, and reassure donors throughout the appointment. This calm, respectful approach helps reduce stress and encourages cooperation, leading to smoother collections and better overall experiences.
Consistency you can rely on
Every collector within our network is carefully vetted, trained and regularly reviewed to ensure consistent standards are met nationwide. This means the same high level of professionalism, care and attention to detail, regardless of where the collection takes place.
By combining technical expertise with a compassionate, human approach, our collectors network supports confident decision‑making, reliable outcomes and a service experience that puts people first.
Nationwide reach, rapid availability
Our network of over 50 experienced collectors operates across the UK, allowing us to reach urban, rural and hard‑to‑access locations alike. In most cases, a collector can attend within 48 working hours, providing a fast and practical solution when timelines matter.
Appointments can be arranged at a location that suits the donor, including private homes or other agreed settings, helping remove barriers to attendance and minimising disruption.